What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact number, email address and the payment method you choose to fund your account. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we record the
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transaction reference to match it to your account wallet and confirm the credit. We also collect device identifiers and session data when you access our platform through your mobile browser, which helps us maintain account continuity if you switch between devices. We do not store full
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payment credentials. Transaction data from DuitNow or FPX transfers is retained only as long as necessary to process the transaction and meet any obligation under applicable law. Any data linked to your account — including chat logs from our support sessions — is stored on secured
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servers and accessed only by staff with a legitimate operational need. We do not sell, rent or share your personal data with third-party marketers. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. You may request a copy
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of the data we hold on you, or ask us to delete it, by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.