Reference

What You Need to Know About Our Legal Position

This page sets out the legal framework that governs your account and use of 88siti, where access is permitted under local law.

Jurisdiction-dependent accessData & privacy rightsAccount terms clarityContact paths for policy queries
88siti What You Need to Know About Our Legal Position
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take the handling of your account information seriously. Your data is stored securely and is not shared with third parties outside of what is necessary to operate your account — including processing payments through FPX or Maybank2u — and to comply with applicable legal obligations. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate information, and to request deletion where that is permitted under applicable law. These requests go through our support team via the contact paths above.

Data Retention

We retain account and transaction records for as long as required by applicable law and our operational obligations. Retention periods vary depending on the type of data and the legal basis for holding it.

Cookie Use

We use cookies to keep your session active across mobile and desktop, remember your account preferences, and measure how the site performs. You can manage cookie settings through your browser at any time.

Account Security

Account access is protected by your login credentials and, where enabled, OTP verification sent to your registered number. Do not share your login details; contact us immediately if you suspect unauthorised access.

Your Right to Request Changes

To update, correct or request deletion of your personal data, send a written request through live chat or email with your account details. We aim to acknowledge requests within a reasonable time frame.

REACH OUR TEAM

How to Contact Us About Policy or Legal Queries

If you have a question about your rights under our terms, a data request, or a specific policy concern, our support team is the right place to start. We handle legal and account queries separately from general game support — flag your message as a policy or legal matter so it reaches the right person promptly. Players in Kota Bharu reach us on the same channels as everywhere else in Malaysia.

Team online

Live Chat

Open live chat from your account dashboard. Flag your message as a legal or policy query so it is routed to the correct team member, not the general queue.

Email Support

Send detailed policy or data-related requests by email. Include your registered account details and a clear description of what you need so we can respond accurately.

Account Help Centre

Our help centre covers account verification, terms clarification and data access requests. Check there first — most common policy questions already have a written answer.

Common Questions About Our Legal Terms

These are the questions we hear most often about our legal position, your data rights, and how our terms apply to your account in Malaysia. If your question is not covered here, reach out through the support channels above.

Access depends on whether local law in your specific region permits it. Where it is permitted, you can create an account and use payment methods like Touch 'n Go eWallet, Boost and GrabPay.

We hold registration details, transaction records including payments via FPX or DuitNow, session data, and support correspondence. You can request a summary of this data by contacting our support team.

Send a written request via live chat or email with your registered account details. Identify clearly that it is a data access request and our team will process it through the appropriate internal path.

Yes, where applicable law permits it. Some records — particularly those linked to financial transactions — may need to be retained for a legal minimum period even after a deletion request is fulfilled.

Only where necessary to operate your account — for example, payment processing through FPX, Maybank2u or your chosen e-wallet — or where we are legally required to do so. We do not sell your data.

We notify you of material changes before they take effect. Continued use of your account after that point means you accept the updated terms. You can close your account if you do not agree with any changes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.